2009 was an unusual year for client IT departments (unless it’s actually “the new normal”, God forbid.) After the mortgage crisis and economic meltdown, it seemed like IT staffing and budgets were reduced and lenders were stuck in neutral, reluctant to take any steps other than cost-cutting. IT staff had too many projects to handle and consequently Cogent saw only a handful of clients upgrading to CogentQC.NET.
However, the end of 2009 saw an acceleration of activity. We now have enough upgrade projects to take us through the first quarter, at least. And as business gets back to normal, we have even begun to talk with clients about enhancements to their systems that will automate and optimize more of their business processes.
It’s going to be a busy year.