Cogent QC Systems are known in the industry for combining robust, secure and feature-rich technology with the best available client services and support, including professional services, user training, and technical support.
In surveys of our clients since the year 2000, client support has always been rated as outstanding. Cogent’s philosophy is to minimize loss of productivity among our clients, so support calls always receive high priority.
Our aim is to provide the most flexible, adaptable and customizable tools available to streamline and automate your loan review and compliance needs, including:
- State of the art technology
- Highly responsive technical support
- Free user Help line
- Client education and training (on-line & on-site)
- QC, workflow and process improvement consulting
- Extensive customization options
- Website tools and resources
- Cogent community
- Cogent Quality Symposium
Cogent strongly believes in training. So we provide initial and continuing training to all clients, both on-site and online. All clients receive two days of comprehensive on-site training after their system is implemented. This includes auditor training as well as extensive training on the administrative functions of the system. In addition, clients have free access to recorded webinars and regularly scheduled live webinars, and may request custom webinars on any topic. These resources, with our blog and our Tools & Resources section, help clients get the most out of their Cogent QC Systems. For more information about training, please contact firstname.lastname@example.org or call (415) 495-3660.
Technical Support is available Monday through Friday, 8:00 a.m. to 5:00 p.m. (Pacific Time).