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Lenders’ Dilemma: Invest in Tech or Exit Mortgage Business

October 28, 2013 By Kaan Etem

Lenders' Dilemma: Invest in Tech or Exit Mortgage BusinessHere’s a timely article (registration required) highlighting how the new regulatory environment for lenders is forcing a stark choice: either invest in technology to streamline and automate loan origination and servicing processes – or exit the business.

Some choice excerpts:

“Origination costs are expected to rise 11% this year from a year ago, to nearly $5,900 per loan, as lenders scramble to meet tough new requirements from the Consumer Financial Protection Bureau, the Federal Housing Administration and Fannie Mae and Freddie Mac that take effect in January.”

“Large banks can justify investments in technology and can hire more staff because they spread the costs across more loans. But small banks with fewer than 100 employees may only have a handful of employees doing the work, which means relying even more on technology…”

“…921 compliance changes [have been documented] from various agencies since the housing market crashed in 2008. Particularly challenging for small lenders are new requirements from Fannie and Freddie that require lenders to deliver loans with as few defects as possible.”

“The government-sponsored enterprises are now electronically validating 100% of the loans they purchase as part of a broader initiative to improve loan quality. The Federal Housing Administration has proposed similar changes and may set a maximum threshold for the percent of loans it will allow to have defects.”

“Survival is dependent on improving quality control standards otherwise [lenders] won’t be able to compete or to sell loans that the GSEs will be willing to buy,” says Craig Focardi, CEB TowerGroup’s senior research director.”

“Everybody is extremely nervous because if you don’t dot your i’s and cross your t’s in compliance, you’re going to get a lot of repurchases and will be out of business. Everything in a loan file has to follow the letter of the law.”

“Many lenders don’t want to invest in the labor and technology that it takes for [quality control] and compliance,” says [Annemaria Allen, president and CEO of The Compliance Group in Carlsbad, Calif.], noting that such requirements have never really been enforced to the degree that they are now. “You have to be able to slice the data and we know that business units are screaming about this. But if you’re going to sell to Fannie and Freddie and you do a [lousy] job…they will be in your house nonstop and make sure you have the processes in place and embrace quality.”

Forewarned is forearmed.  It’s a very different industry now than it was in 2007.

Filed Under: AG Settlement testing, Business Process, CFPB Testing, FHLMC, FNMA, Loan Audit Software, Loan Quality, Mortgage Auditing Software, Mortgage Compliance, Mortgage Compliance Software, Mortgage Industry, Mortgage Quality Control, Mortgage Servicing, Mortgage Technology, Risk Management, Servicing Management, Uncategorized

MBA and FHA and Statistical Sampling in Quality Control

September 25, 2013 By Kaan Etem

We are pleased to see the FHA proposing to introduce more statistical sophistication into its Quality Assurance Process (QAP) and to see the MBA responding with reasonable critiques.  There are a number of items under discussion which have been long-standing issues in the industry, including what defines a loan manufacturing defect, what are appropriate tolerance and severity levels for defects, and what are appropriate remedies.  “Loan quality” must have a standardized definition to be useful.  But the item that caught our attention was the discussion of statistical sampling.

FHA is proposing the following in its solicitation of information:

“Statistical sampling. FHA is also considering whether to establish a process to review a statistically significant random sample of loans for each mortgagee within a prescribed time frame after loan endorsement. Lenders would receive feedback on findings within an established timeframe.  FHA would use the statistical sample, to estimate the defect rate on each lender’s overall FHA portfolio and then extrapolate the origination defect rate to all lender originations during the sampled time period, and thus have the lender compensate FHA for the estimated total risk to FHA resulting from the lender’s origination processes.The purpose of this process would be to increase the efficiency of FHA’s post-endorsement review process. HUD invites comment on the use of and optimal methodology for a statistically significant random sample, including the nature of the loans that should be included or excluded from the sample.”

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The MBA has responded with this:

“Most importantly, MBA has serious concerns about the impact of a sampling methodology on independent mortgage bankers and community banks and the number of lenders participating in the FHA program. While larger lenders may be able to originate enough loans to generate statistically significant sample sizes, many smaller lenders would be challenged in this regard. It is unclear how HUD would address this situation and what, if any, allowances would be made for small lenders. Moreover, depending on the structure of the penalty system, paying an upfront percentage could have a much greater impact on smaller lenders than larger lenders. The possibility of sampling bias that results in “overpaying” for smaller lenders has potentially devastating consequences reducing competition and increasing the price for consumers.  Companies could be forced out of business or cease originating FHA loans.”

Given the number of lenders we have seen who report only on the number of “findings” in their reviews, with no mention of defect rates or sampling method or population counts, it is encouraging to hear influential industry players talking about sample sizes and valid inferences to populations and statistical significance (albeit in a slightly different context.) If nothing else, it reminds us that the loan audits that take up so much of our time represent a small fraction of the loans we originate (or service).  And that what matters is the quality of the entire origination (or servicing) pool, not just the samples we draw (which are simply proxies for the population.)

We say let the discussion continue.  The more informed lenders are about what constitutes loan quality, the better they can do their jobs.

Filed Under: Business Process, Cogent, Loan Quality, Mortgage Compliance, Mortgage Industry, Mortgage Quality Control, Mortgage Servicing, Risk Management, Statistical Sampling, Statistics, Uncategorized

Cogent Clients Feature Among Fannie Mae STAR Servicers

August 27, 2013 By Kaan Etem

starFannie Mae has just revealed its Servicer Total Achievement and Rewards list (STAR), profiling the servicers who rank high when tested on customer service and other key metrics.  Four of the seven top-ranked servicers are Cogent clients, which means that either Cogent is in good company or vice versa!  Either way, it’s validation of Cogent’s focus on best practices in the increasingly important servicing quality control function.

The top-ranked servicers include: Green Tree Servicing, Nationstar Mortgage, Ocwen Financial Corporation, PHH Mortgage Corporation, PNC Financial Services Group, Inc., Seterus, Inc., and Wells Fargo Bank.

Among other sources, Housing Wire cites the news at https://www.housingwire.com/articles/26473-fannie-mae-ranks-top-servicers, where you’ll find more info and links.

Filed Under: Business Process, Cogent, Cogent QC Systems, Cogent Software, Loan Audit Software, Loan Compliance Solutions, Loan Quality, Loan Review Software, Mortgage Auditing Software, Mortgage Compliance Software, Mortgage Quality Control Companies, Mortgage Review Software, Mortgage Servicing, Mortgage Technology, Servicing Management

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