Client Services and Support

Cogent QC Systems are known in the industry for combining the best available technology with the best available client services and support, including professional services, user training, technical support and an active user community.  Our aim is to provide Complete Solutions for your loan quality control and compliance needs, including:

  • State of the art technology
  • Responsive technical support
  • Free user help line
  • Extensive customization options
  • Client education and training (on-line and on-site)
  • Website tools and resources
  • Cogent community
  • Cogent Quality Symposium
  • Cogent online discussion group
  • QA Principles workshop (in partnership with the MBA)
  • MBA QA Committee leadership

 

Professional Services

Before implementing any new Cogent system, Cogent’s Professional Services staff works closely with new clients to understand their unique requirements. We discuss quality control and compliance needs, resource constraints, organizational structure, infrastructure, statistical methodologies, and more to determine how best to leverage Cogent’s technology in the client’s operating environment. Whether you need extensive customization or minimal intervention, Cogent is ready to help you get the most out of your investment.  Cogent’s Professional Services staff is always available to help with implementation, discuss changing requirements and design solutions to meet evolving needs.

Training

Cogent strongly believes in training.  So we provide initial and continuing training to all clients, both on-site and online.  All clients receive two days of comprehensive on-site training after their system is implemented. This includes auditor training as well as extensive training on the administrative functions of the system.  In addition, clients have free access to recorded webinars and regularly scheduled live webinars, and may request custom webinars on any topic.  These resources, with our blog and our Tools & Resources section, help clients get the most out of their Cogent QC Systems.  For more information about training, please contact support@cogentqc.com or call (415) 495-3660.

Technical Support

Technical Support is available Monday through Friday, 8:00 a.m. to 5:00 p.m. (Pacific Time).

Please contact:

E-MAIL:  support@cogentqc.com
PHONE:  415-495-3660

Web Seminars

Cogent Web Seminars are open to any current Cogent client. To register for a seminar or to be placed on the invitation list, please send an email to support@cogentqc.com with “Web Seminar” in the subject line. The following recorded Web Seminars provide overviews of the key functions of Cogent QC Systems.  For access to these recorded sessions, please contact support@cogentqc.com or call 415-495-3660.

  • Managing Feedback
  • Database Management
  • Managing Users
  • Audit Shell Management
  • Reverification Functions
  • Basic Reporting in CogentQC.NET
  • Sampling & Reporting Strategies
  • Report Writer in CogentQC.NET